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ERIA Software

Your Privacy Matters

Privacy Policy

We are committed to protecting your privacy and ensuring the security of your personal information.

Last updated: January 2025

Transparency

Clear information about data collection and usage

Security

Industry-standard security measures and encryption

Control

You have full control over your personal data

1. Information We Collect

Personal Information

We collect information you provide directly to us, such as when you create an account, subscribe to our services, or contact us for support:

  • Name and contact information (email, phone number)
  • Business information (company name, industry)
  • Account credentials and preferences
  • Payment and billing information
  • Communication history and support requests

Usage Information

We automatically collect certain information about your use of our services:

  • Device information (IP address, browser type, operating system)
  • Usage patterns and feature interactions
  • Performance data and error logs
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

  • With your explicit consent
  • To trusted service providers who assist in operating our services
  • When required by law or to protect our rights
  • In connection with a business transfer or acquisition

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

5. Your Rights

You have the right to:

  • Access and update your personal information
  • Request deletion of your data
  • Opt-out of marketing communications
  • Request data portability
  • Lodge a complaint with supervisory authorities

6. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Address:Mumbai, Maharashtra, India